IBM CISCO R2E2 Instrukcja Użytkownika Pobierz pdf (Strona 25)

Chapter 3: Supported Reports and KPIs

IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 21

• Percentage of Drop Calls (percent) CME(Bulk) VOIP Cisco

• SuccessfulCall

• Latency

• MOS

• Jitter

• Percentage of Packet Lost (percent) CME(Bulk) VOIP Cisco

• Percentage of Successful Calls (Nb) CME(Bulk) VOIP Cisco

Charts

• Drop Calls Distribution Chart

• Percentage of Successful calls Distribution Chart

CDR Call Distribution Resource

KPIs

• Local

• Incoming

• LongDistance

• International

• Total Number of Outgoing External Calls (Nb)

• Internal

Charts

• Incoming vs Outgoing Calls Ratio

• Types of Calls Distribution

Top 10 CDR Number of Calls

KPIs

• Total Number of Outgoing External Calls (Nb)

• Total Number of Calls (Nb) CME(Bulk) VOIP Cisco

• TollBypassCall

• Incoming

Top 10 CDR Number of Errors

KPIs

• Percentage of Packet Lost (percent) CME(Bulk) VOIP Cisco

• Percentage of Successful Calls (Nb) CME(Bulk) VOIP Cisco

• Percentage of Drop Calls (percent) CME(Bulk) VOIP Cisco

• ShortCall

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IBM CISCO R2E2 Instrukcja Użytkownika Strona 25